We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' and unmarked condition complete with all packaging, accessories and bundled software. Software supplied that does not show any product key externally may be returned but must be un-opened and unregistered. Any Microsoft software like MS Windows XP and other Office Suite packages that show a product key externally and that is required to be registered with Microsoft to allow it to function fully is not returnable or refundable.

Please contact our customer services team on 0151 523 4250  (9.30am - 5.30pm) or e-mail returns@whichlaptop.co.uk

New Laptops
All new laptops are sold with the benefit of a minimum 12-month manufacturers guarantee (excluding software and some consumables). Most manufacturers we partner with offer our customers a free of charge collect and repair warranty, where this is not the case we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners. Wherever possible we will respond to your individual circumstances.

Second User Laptops
All used laptops are sold with benefit of a 3 Month Return To Base warranty. Should a fault occur, your laptop will be repaired or replaced free of charge. If we are unable to affect a repair or replacement, we will offer you a full refund or upgrade. Please note software is excluded from this warranty.

You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your laptop suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your laptop before returning.

We recommend returning your laptop via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.

Wherever possible we will respond to your individual circumstances, please contact our customer services team on 0151 523 4250  or by email.