The following terms and conditions apply to all transactions processed by whichlaptop.co.uk ("the Conditions"). All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.

1.1 We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all incomplete orders shall be deemed void.

1.2 We accept all major credit cards, cheques, cash, wire transfer & BACS payments. In addition we accept official purchase orders from Local Authorities, Government, Education, Financial, Healthcare, & other official corporate bodies at our sole discretion. Credit cards (Visa & Mastercard) incur a 2% surcharge, and American Express incurs a 3% surcharge on the total order value. Debit cards, Switch and Solo cards incur no surcharge. Please note Electron cards are not acceptable.

1.3 All cheque, BACS, and wire payments must be cleared before any goods can be dispatched (please allow up-to 7 working days for clearance). Purchase Orders should be faxed on 0870 444 0771 to reserve your goods. However, no goods will be dispatched until we are in receipt of the original order. Our bank details for BACS and Wire payments are available from our sales team on 0151 523 4250.

1.4 Many of the goods we sell are of a technical nature and whilst we endeavour to publish as much information as is practical about the goods, the descriptions of the goods are as set out on the website. All drawings, photographs, descriptive matter, colour, specifications and advertising on our website are for the sole purpose of giving an approximate idea of the goods. They will not form part of the contract between us.

1.5 Ownership of the goods shall not pass to you until we have received payment in full (in cash or cleared funds).

1.6 Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

1.7 All prices quoted or displayed are in UK pounds sterling and shall be the price, exclusive of VAT & delivery, set out on the website at the time your order is placed. A delivery charge will be made and clearly shown in the orders section of the shopping cart before any online order can be placed, or as displayed on our website ordering , or as quoted by phone. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order.

1.8 Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.

2.1 All new goods are sold with the benefit of a minimum 12-month manufacturers guarantee, (excluding software and some consumables). Full warranty details are available with your product, on our website within the product description, or from our customer services team. It is your responsibility to complete and return the purchase registration form enclosed with the goods to the manufacturer.

2.2 All used laptops are sold with the benefit of a 3-month Return To Base warranty. (battery not included) Should a fault occur your laptop will be repaired or replaced free of charge. If we are unable to effect a repair or replacement we will offer you a full refund or upgrade. Please note software is excluded from this warranty. It is your responsibility to return any faulty used product back to the place of purchase (whichlaptop) at your own expense, whereupon these goods will be repaired or replaced and shipped back to you free of charge, should a fault occur.

2.3 If these goods are deemed tampered with in any way your warranty will become void and you will become responsible for the costs of repair and return shipping. If no fault is found or software you have loaded has caused any hardware faults you will be responsible for the costs of repair and return shipping. Wherever possible we will respond to your individual circumstances. Laptopshop will not be liable for any transit damage that may occur on any product you have returned to us for repair. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for repair. For advice on how to pack your goods safely before return please contact our customer services team.

2.4 The warranty does not cover, accidental damage, modifications to, failure(s) not due to manufacturing defect(s), software of any type licensed or otherwise, when any warranty void sticker has been tampered with, failure to comply with the original manufacturers conditions of intended use, any accessories supplied with a used laptop, or software corruption where re-installation of your operating system is necessary except due to hard drive failure. Whichlaptop cannot be held responsible for any costs arising from unauthorised repairs to equipment during the warranty period. Only Whichlaptop or the equipment manufacturer or their authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.

2.5 Second hand batteries do not come with any warranty and we do not guarantee them to last for a particluar length of time. 

2.6 In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer's or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.

2.7 Laptop Displays. Due to the nature of laptop displays there is normally a tolerance of faulty pixels allowed by the manufacturer before it will be deemed to be a faulty unit by the manufacturer. A laptop display will only be deemed faulty if the number of failed pixels exceeds the manufacturers stated amount in the manufacturers warranty conditions.

2.8 In the event of product failure we are not responsible for the loss of any data that may occur, nor whilst we repair or exchange this product under the terms of warranty. You are strongly advised to back up all data on a regular basis.

3.1 Delivery of the goods shall be made to UK mainland addresses only and must be signed for. The address will be that registered with your payment card issuer, unless you request otherwise and we agree to such a request (at our sole discretion).

3.2 We will endeavour to deliver your goods if in stock on a next day basis (with the exception of weekends & public holidays) but time shall not be of the essence. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, we shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence. If delivery of the goods is delayed by more than 30 days, you shall be entitled to contact us and cancel the order. Any monies paid in respect of goods, which are not delivered, will be refunded.

3.3 Goods, other than faulty goods, may not be returned after 7 days unless we agree that there is good reason for us to receive such goods back, if we agree to accept these goods back into stock they are subject to a 15% re-stocking fee. We recommend that you make full use of our sales team for advice prior to purchase. We adhere to the Consumer Protection (Distance Selling) Regulations 2000.

3.4 If goods arrive in a damaged condition you must inform us as soon as practicable. We shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid by you for the goods.

3.5 Which Laptop Ltd must be notified within 48hours if any part of your order is missing.

3.6 We will deliver to business addresses at your request but stress that if instructed to do so, the card used in the transaction must be officially registered to that address. Also you are agreeing that anyone situated at your business address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at the requested address.

3.7 Delivery Charges. All our carriage charges are displayed in the shopping basket, or on the page called ordering, or via our sales team and are based on UK mainland only. Non-UK mainland may incur a surcharge please contact our sales team for a quotation.

4.1 We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in 'as new' and unmarked condition complete with all packaging, accessories and any bundled software supplied. Software supplied that does not show any product key externally may be returned but must be un-opened and unregistered. Any Microsoft software like MS Windows XP and other Office Suite packages that show a product key externally and that is required to be registered with Microsoft to allow it to function fully is not returnable or refundable.

4.2 All new products come with the benefit of a minimum 12-month guarantee (excluding software and some consumables). Depending on the nature of the fault and the type of product, we will endeavour to assist you via our own in-house technicians, through our customer service team, or by utilising our extensive network of trading partners.

5.1 Upon acceptance of your order you may cancel at any time between placing your order and up to seven days after receipt of the goods. Cancellation must be made by email, fax or by contacting our Customer Services Department on 0151 523 4250 .

5.2 Returned items must be returned carriage paid within 48 hours upon notification. They must be complete, unused and in the exact same condition as originally shipped.

5.3 Where goods have been returned in used condition a 20% restocking fee will apply.

5.4 All goods will be refunded within 30 days of your notification of cancellation of your order.

5.5 All goods sold via Mail Order are sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000.